What is your return policy?

We accept returns within 30 days of your delivery date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

How do I start a return?

Start a return via the return portal. Or just reach out to support@perlaeco.com with your order number and reason for return. We'll send over the next steps from there.

Can I exchange a product instead?

We don't offer exchanges at this time.

How long does it take to receive a refund?

Once we receive your return, we'll process it immediately. The actual time it takes to reflect depends on your financial institution.